Privacy Policy

At House Pro Plan, operated by MKC Enterprises LLC, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our services or visit our website (houseproplan.com).

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and physical address
• Service Details: Information about your property, service history, and maintenance needs
• Billing Information: Payment method details, billing address, and transaction history
• Website Usage Data: IP address, browser type, pages visited, and time spent on our site
• Communications: Records of correspondence with our team, including emails and phone calls

2. How We Use Your Information

We use your information to:

• Provide home maintenance services and manage your subscription
• Schedule appointments and communicate service updates
• Process payments and maintain billing records
• Send service reminders, maintenance reports, and account notifications
• Improve our services and customer experience
• Respond to your inquiries and provide customer support
• Comply with legal obligations and resolve disputes

3. Information Sharing

We do not sell your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who help us deliver our services (e.g., scheduling software, communication tools)
• Payment Processors: With payment processing companies to handle billing and transactions securely
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified of any such change)

4. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL encryption for data transmission
• Secure storage systems with access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and improve our services. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services to you. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated effective date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

MKC Enterprises LLC dba House Pro Plan

Kevil, Kentucky

Email: support@houseproplan.com